What role should the workers in customer service to play to provide the best service to customers?

Sir to be frank the role of the customer service rep is like a shock absorver of the organisation so that the co does not have to feel the shock of falling sales.

Quickly understand the client's problem 

The speed of solving the problem of the client

agreed with mr divyesh

They play a major role in customer service.

All businesses depend on employees to deliver quality service. For most businesses, improving customer service levels is more important than providing a good product.