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Integrated Business Software (ERP)
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The CRM system we are using is Pipedrive. We mainly use it to categorize and monitor our clients through. It is a tool that we use as well to identify to which step we have a progress with our clients in terms of their potentials for having business with the company, there level of satisfaction and to add the feedback and comments shared y the client as a reference to the Account Management Team.
As for ERP, is Menavip. The ERP is used by different channels, yet eventually for the same purpose, which is logistics and supply chain.
The ERP we can track and monitor orders and their status. It is also used for monitoring and undating clients' stock, inventory rerports, logisctics and Customer Care performance.
Hi
We use the CRM program
The reason for using this program is:
Save customer data
To improve customer services
Ease of output data is correct, accurate and fast
Ability to repair and modify data
Follow up customer sales
Helps to categorize customers
Provide the right service for each customer
Reduce cost in time and effort
Helps to get the right decisions
Helps in sales development
ERP means ( Enterprise resource planning ) which is One of the information projects that was designed to coordinate all the information, resources and all the activities that are necessary for the process to be carried out in full and complete ,
CRM is a part of ERP that mean ( Customer relation management ) which is One of the programs that connects all processes related to sales, marketing and customer service in one range and facilitates the user to extract any information or process specific .
Actually my company bought this system in order to facilitate the work tasks and the speed of completion of the company's employees and cancellation the majority of paperwork and be all sections of the company linked to each other on one professional system .
Regards ,,
ERP system (Enterprise Resources Planning) use for Planning for your company, In order to smooth flowing of your product. We can trace our product when you order your product.
For many years and in diffrent business lines,I participated in designing , developping, setting up and operating many of ERP and CRM` systemes: NVIS` ERP and CRM which is an oracle application , BAAN `System, IFAST` system and currently in my company we setting up and operating by AX` dynamics for Microsoft Office
Microsoft AX2012 R2.friendly interfaces and variety of consultant existed
ERP - Enterprise Resource Planning, which means many Enterprise companies use resource solution such as SAP to manage their day to day operations, handling data like customer records, product pricing, & inventory. And CRM Customer Relationship management CRM tools can help you keep track of all your customer data and maintain the necessary communication that you need to provide the best service for your customers.
SAP Busines One ERP 9.1 as its is covers all the modules areas required to manage accounts and finance of a Company. Relaiable and User Friendly.
