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As call center agents, we usually have shifting working hours, especially since majority of the call centers now are operational24/7. When I was a call center agent back then, managing your social life and your career life seems to be unequal. You get to work on graveyard shifts and you dont have a definite off every week as it changes from time to time, so a part of a call center agent's life is to miss some important life or family events. The only social life that you will have are those with your colleagues and fellow call center agents with afterwork parties, or teambuilding events.
Honestly, it is hard to manage your time and priorities as a call center agent, you have to sacrifice a lot of things because the call center industry has a different working environment and condition. What I can suggest is to always prioritize your family first. The next priority will be up to you. Never compromise your daughter's graduation or any important life event just for a simple day job, a one day salary is nothing compared to the memories that you will make for the people that you care for. Although you also need to value your job because that's where your income is coming from, make sure to always have the time for your outside friends and family, you may also need to sacrifice from time to time and do your job first, that's why call center agents are one of those jobs that require a lot of sacrifices and there's more to it than answering a phone call.
If your question pertains to managing your time and priorities in the workplace or in the job, I think every call center has their own workflow and protocols to follow so setting of priorities wont be a big deal.
Know your priorities. Handle things without pressure and take every hard things as a challenge.
• If you are strongly left-brained, you see things as black and white. For you, time flows in monochromic order. You do one thing, then you go on to another. • People who are right-brained have the ability to see options at every turn. For you, things are rarely black and white, and your time is polychromic, with many things happening simultaneously.
• Your first step should be to get rid of things that should NOT be on the desk.• Then move to the contents of the desk. Focus first on the tools you use. • Make four piles of all the papers you have strewn around and deal with them appropriately.• Set up a system whereby vital information is saved where it can be readily found, and then bits of paper can be discarded.
• Rituals are the foundation of success.• Rituals allow you to concentrate on what’s really important.• Before you develop your rituals, first simplify your life. • Rituals include setting time with family, for eating, for sleeping, and for exercising. • It means setting a clear routine or time for all routine activities.
