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- Look further than customer satisfaction: Look for customer Loyalty
- Introduce incentives for existing customers when introducing other customers
- Introduce discount/ gift coupons for next purchase
- Introduce product/ service bundling
Honor the promises made.
Never over commit.
Do not over sell to repent.
Keep the customer engaged.
Target referrals.
Quality of the core products matters a lot. Payment and delivery method should also be time saving for the customer.
There are many ways to boost sales through improved customer satisfaction. I shall give a few as follows:
Justify the sale with Social Proof
Surprise Customers with a Bonus
Offer Free Product Training and Support
Just because you made the sale, it doesn't mean the work is over.Your job is to turn one-time buyers into loyal customers.
offer a discount to the existing customer and use the same as a satisfied customer reference to the future customers.
Customer InteractionSchedule quarterly meetings Facilitating Feedback - the best ask :
Is there anything we can do to make your experience with us better?Use online surveys :
Online surveys are an easy way to get real feedback from your customers
Confirm they made the right choice
Tell them what they just boughtOffer Free Product Training and Support
1) Introduce new packages
2) Introduce discount
3) Fully satisfy the customer
4)introduce new product
make good relation with customer
Engage with your customer or client build rapport, ensure them you understand how valuable their time is and the show appreciation. Be the customer, ask yourself how would you feel if you were on the opposite side, what your expectations would be? Remember a time you didn't like customer service from a particular incident and try avoid recreating that moment with your own customersً. Be honest and allow them to criticise the service whether good or bad, don't focus your energy on sales but focus on obtaining and retaining clients, show empathy towards them. If a product is not suitable justify your reasons professionally with knowledge and share your true experiences of products with them, suggest products that they will benefit from and explain how. To win a customer'a satisfaction and boost your sales you need to be firstly confident within your role, know your products enhance your knowledge on them, cross selling and up selling are beneficial skills to have.
Price, quality and ease of delivery
