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What do you do when there are some problems with delivering a product/ Service to the customer due to company's faults?

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Question added by Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed
Date Posted: 2014/10/28
padmakumar pathiyil
by padmakumar pathiyil , Marketing Consultant , Management Consultancy

First apologize and then give a next probable date of  delivery which should be at a convenient time to the customer. 

rasangani Dilrukshi wickramasinghe arachchige
by rasangani Dilrukshi wickramasinghe arachchige , Customer Care Associate , First source –Dialog Solutions (PVT) Ltd

before requesting excuses first we should clear the fault and then while we are delivery the good service again, we can informed to the customer what we have done for them to giving good service by clearing the fault.

Ibrahim Hussein Mayaleh
by Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

In addition to mr. Pathiyil's answer, I will arrange something special to compensate the customer (Gift, additional product,...)

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