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The best hygiene procedure in the hotel industry involves a combination of cleaning, disinfecting, and sanitizing to ensure guest safety and satisfaction. Here's a comprehensive guide:
*Pre-Arrival*
1. Room preparation: Clean and disinfect all surfaces, including door handles, light switches, and remotes.
2. Linen and towel replacement.
3. Air conditioning and ventilation system cleaning.
*Daily Cleaning*
1. Make beds with fresh linens.
2. Dust and polish furniture, fixtures, and appliances.
3. Clean bathrooms:
- Disinfect toilet handles, seats, and surrounding areas.
- Clean sinks, mirrors, and countertops.
- Restock toiletries.
4. Vacuum or sweep floors.
5. Wipe down surfaces:
- Door handles
- Light switches
- Remote controls
- Desk and nightstand surfaces
*Deep Cleaning (Weekly)*
1. Clean carpets and upholstery.
2. Dust and clean curtains and blinds.
3. Clean refrigerator, microwave, and other appliances.
4. Disinfect bathroom grout and regrout if necessary.
5. Inspect and replace air filters.
*Additional Measures*
1. Hand hygiene: Provide hand sanitizer in public areas.
2. Trash management: Empty trash cans daily and disinfect lids.
3. Pest control: Regularly inspect and treat for pests.
4. Laundry: Wash, dry, and fold linens according to industry standards.
5. Staff training: Ensure staff follows proper hygiene procedures.
*COVID-19 Specific Measures*
1. Enhanced cleaning protocols for high-touch areas.
2. Increased frequency of cleaning and disinfecting.
3. Use of EPA-approved disinfectants.
4. Provision of PPE (masks, gloves) for staff.
5. Social distancing measures in public areas.
*Industry Standards and Certifications*
1. American Hotel and Lodging Association (AHLA) Cleaning Protocol.
2. Centers for Disease Control and Prevention (CDC) Guidelines.
3. World Health Organization (WHO) Recommendations.
4. International Organization for Standardization (ISO) 9001.
5. Hospitality Industry Technology Exposition and Conference (HITEC) certification.
*Technology Integration*
1. Automated cleaning schedules.
2. Digital checklists for cleaning staff.
3. Guest feedback systems.
4. Energy-efficient cleaning equipment.
5. UV-C light disinfection technology.
*Staff Responsibilities*
1. Housekeeping: Clean and maintain rooms.
2. Front desk: Ensure guest rooms are ready.
3. Maintenance: Perform repairs and maintenance.
4. Food and beverage: Maintain kitchen cleanliness.
5. Management: Oversee hygiene procedures.
*Guest Education*
1. Provide hygiene information in rooms.
2. Display hygiene protocols in public areas.
3. Encourage guest feedback.
By implementing these procedures, hotels can ensure a clean, safe, and healthy environment for guests.
IN THE HOTEL OR CATERING OR RESTAURATION INDUSTRY ALL MUST BE DAILY CLEAN AND WELL PREPARED FOR THE GUEST TO FEEL GOOD AND THAT WANT ALWAYS TO RETURN TO OUR HOTEL. WE MUST ALL TO FIDELITY THE GUEST.
wE MUST GIVE THE MAXIMUM INFORMATIONS ABOUT OUR SERVICES AND OUR HOTEL AND ALL THE PLEASURE THAT HE CAN TO GET FROM IT AND SPEAKING ALSO ABOUT THE FOOD, THE CULTURE AND ALL THAT MADE THAT THE GUEST WANTED TO RETURN.
Good practices of hygiene are essential for food preparation, not only in .... about personal hygiene in hospitality industry, how do I go about it.
