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How will you convince a customer not to leave your services when there has been a major fault from your company's side?

Customer Focus B2B Marketing B2C marketing
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Question added by nazir kazi , Despatch Co ordinator , AL MILLION TAXI GROUP OF COMPANIES
Date Posted: 2014/11/06
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nazir kazi
by nazir kazi , Despatch Co ordinator , AL MILLION TAXI GROUP OF COMPANIES

I would first apologise to the customer and waive off any fees that may have been assessed to his account.

If the customer still insists on deactivating his services with us then I would also give him a credit and an additional value added service

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