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1.Welcome them with sincerity
2. Make them feel at home
3. Recommend the best food
4. Provide complete range of food possible
5. Provide them tasty food
6. Ask them for their feed back
7. Make them feel important
8. Introduce some loyalty program to attract them
9. Happy hours
10. Special Discount
There are lots of creative ideas and innovative strategies that can be introduced to the customers and the customer retention becomes easier.
In my opinion, customer retention strategies can be best played by just adhering to what each and every customer needs. Satisfying their needs will basically make them feel special thus making them repeat or go back. Plus, if you pair that satisfaction with high quality customer service and the right activity/promo, I'm definitely sure that customers are at your doorstep always.
Fill their requirement more than their expectations, this thing will keep your customer for a longer time with you;
QUALITY FOOD IN NO TIME SHOULD BE THE THEME OF ANY RESTURANT....
Well.......thanks for the invitation
In my point of view the best way to customers retention
strategies in the restaurants business
are to achieve all the desires & expectations for
all kind of the restaurants,s customers .
sure with the high quality and the excellent service & excellent hospitality as well too.
The customer retention is very important for the hotel to maintain the old customer and attract the new customer. This
is very difficult job for the hotels and for each company to retain the old customer and for that reason the hotel offers
different package for their customers to retain. The main aim of the research is to find out which factor play important
role in the customers retention. Research conducted in order to find out which hotels are better in comparing Grand
hotel and Park Inn hotel. In this line, study has applied both qualitative and quantitative techniques. The primary data
were collected through questionnaire, which was distributed among the customers of these hotels. Furthermore, the
secondary data were collected from different journal articles, textbooks, magazines etc. The sample size was140, out of
which70 were filled up by customers of the Grand hotel, and70 were filled up from the customers of the Park Inn
hotel. The main intention of this research was to investigate that which hotel customers are more retained by
respective hotels.Hotel industry is much more dynamic and we may see day by day change in hotel industry.
Mostly hotels in Pakistan are targeting their consumers through quality services and by offering
different packages regarding per buffet charges and other services as well. Mostly hotels in
Peshawar are targeting their customer by different packages and services offering.
We also know that major contribution in GDP is from services side and round about70% is added
by services side each year in our gross domestic product of Pakistan. There for due to high growth
in services sector mostly hotel sector in Pakistan trying to retain their customer by offering
different packages. Service sector Industries includes education, retailing, tourism hospitality and medical services. According to Clow (1998) they find out in their study that despite the efforts of
services industry to attract and manage the supply and demand of the consumer still consumer are
not loyal for this hospitality sector needs to develop high level strategies and offering as well as
with these efforts organization who providing services in this sector needs to change the taste and
also change their routine offering for the sake to retain the customer to achieve their goals in most
effective way.
Strategies for good customer retention in restaurant business starts from the
1. Easy accessibility and adequate signage to the restaurant
2. Adequate and convenient parking space.
3. Clean ambiance
4. Warm welcome from the entrance
5. Swift or quick turn around time.
6. Ensure they get value for money paid.
7. Introduce discount for the loyal customer.
8. Endeavour to get feedback on how they were treated and ways to get better.
