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What you have to do with a Customer who Have a complaint ,if already one of your Colleagues was handling this complaint and fail to deal with him?

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Question added by Ayman Hashem Mostafa Shelpaya , Office Manager , IHR
Date Posted: 2014/11/09
Muhammad Sohail Anwar
by Muhammad Sohail Anwar , Finance Manager , The Food Concepts

We need to re listen the customer carefully to understand his problem in broad scenario there might be miscommunication, misunderstanding which could have cause the mishandling of compliant. Sometime the customer may behave very aggressive but we need to calm down and let him calm down by listening to him in detail, I am sure half of the problem will be resolved only by listening properly and to share his sorrows.

senmon Puthenmanayil
by senmon Puthenmanayil , A.V.P , Indian Infoline Finance Ltd

As customer is the pillar of any business form, we must retain the customer at maximum possible limit.

So we must understand the problems of the customer and give him an assurance of consider the same at priority basis.  

Aziz Azizulhaq
by Aziz Azizulhaq , pharma associate , sanofiaventis

First of all come to know the actual need and potential of the customer and try to solve under company's policy. Clear the company's policy and possibilities to demanding customers. Check the potential of customer and make a contingency plan.   '

Aswanikumar A V
by Aswanikumar A V , Director , Institute for Technolgy and Management

First, check up whether the complaint is genuine and legitimate. If yes, go out of the way to solve it and satisfy the customer. If not, don't use offensive language, but affirm and clarify the customer, how his complaint is not a valid one.

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