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What is the difference between response time and resolution time?

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Question added by Ismail Senousi , Contracts Manager , Intercom Enterprises
Date Posted: 2014/11/11
MARY ROSE MOLANO
by MARY ROSE MOLANO , RECEPTIONIST GUARD , FUJITSU TEN SOLUTIONS PHILIPPINES INC

Response time is when the time that i answered the call, while resolution time is when i give action about the concern of the caller,Sir.

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