What is the difference between response time and resolution time?

- Newsfeed
- Find People
- More
- - Products By Bayt.com
    
    Bayt.com
    
    Shagheel
    
    Specialities
    
    Learning
    
    Companies
    
    Salaries
    
    People
    
    Blog
- - العربية
- Use Our Mobile App
  
  Get contacted by recruiters directly with our newest chat feature!
  
  Download Now

Start networking and exchanging professional insights

Register now or log in to join your professional community.

Next Question:
You have been plotting the response time for servicing each customer at a bank ...
Posted by:
Muhammad Farooq
07-June-2016

Question added by Ismail Senousi , Contracts Manager , Intercom Enterprises
Date Posted: 2014/11/11

Upvote (1) Views (3) Followers (2) Answers (1) Report Question

Write an Answer
Register now or log in to answer.

1 Answers

MARY ROSE MOLANO

by MARY ROSE MOLANO , RECEPTIONIST GUARD , FUJITSU TEN SOLUTIONS PHILIPPINES INC

Response time is when the time that i answered the call, while resolution time is when i give action about the concern of the caller,Sir.

Upvote (0)

Downvote Reply () Report

Popular Searches

Engineers Jobs Sales Executive Jobs Accountant Jobs Software Engineer Jobs Engineering Technicians Jobs

Write Your Answer

More Questions Like This

What should be the maximum response time to customer emails in order to maintain a good customer relationship?
Top Answer: <p>Maximum24 hrs if in case you are travelling or busy , incase of travelling direct it to some col ... See More

Answers (5)
Poor response times are caused by A. Processor busy B. High I/O rate C. High paging rates D. Any of the above E. None of the above
Top Answer: <p><span><strong>Answer:</strong></span> Option <strong>D</strong& ... See More

Answers (1)
What can be the issues if a control valve response time getting slower day by day?
Top Answer: The response time of a Control valve getting slower day by day due to the aging effect. we can remove thi ... See More

Answers (3)
Most of the time printers reduce the resolution in large file e.g. Billboard or something like that. What you think about that and why there reduce the resolution?
Top Answer: its correct, as long as original file is a high res, it make the rip (bitmap readable file for Large Form ... See More

Answers (3)