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- Misleading information
- Hidden conditions in contracts
- Conditions in small letters
- Misuse of customer's weaknesses (such as lack of knowledge)
- Quality manipulation
- False promises
- Unethical business conduct
- Customer unawareness
- Lack or absence of laws protecting consumers
Sub-standard Quality
Lack of Safety Devices
Cheating consumers on quantity
Inadequate after-sale Service
Incomplete Information
Fake or duplicate items etc.
Sneyana Brankovic
Consumers exploitation is not far away the corruption phenomenon !!
In so many intended & diversified forms such us
Sub-standard Quality : The goods sold are sometimes of sub-standard quality. Selling of consumables beyond their expiry dates and supply of deficient or defective home appliances are generally the regular grievances of consumers. High Prices : Very often the traders charge a price higher than the prescribed retail price. Duplicate Articles : In the name of genuine parts or goods, fake or duplicate items are being sold to the consumers. Adulteration and Impurity : In costly edible items, such as oil, ghee and spices, adulteration is made in order to earn higher profits. This causes heavy loss to the customers; they suffer from monetary loss as well as spoil their health. Lack of Safety Devices : Electronic goods, electrical devices or other appliances produced locally, lack the required inbuilt safeguards. This causes accidents to the consumers. Artificial Scarcity : In order to amass illegitimate profit, businessmen create artificial scarcity by hoarding. They sell it at the later stage at higher prices. False or Incomplete Information : Sellers easily mislead consumers by giving wrong information about a product, its price, quality, reliability, life cycle, expiry date, durability, its effect on health, environment, safety and security, maintenance costs involved, and terms and conditions of purchase. Cosmetics, drugs and electronic goods are common examples where consumers face such problems. Unsatisfactory after-sale Service : Many of the high cost durable items, such as electrical or electronic equipments, home appliances and cars, need adequate after-sale care. The suppliers do not provide the satisfactory after -sale services despite the necessary payments. Rough Behaviour and Undue Conditions : In matters like LPG gas connection, fixing of a new telephone line, procurement of licensed items, etc., consumers are often harassed and undue conditions are put before them.
Depth of the Quality
Matchless price
Fake Promises
Inadequate service back-ups
No-proximity to approach in case of service requirements.
Clever documentation with deceiving motives.
Higher expenses for enforcement of legal rights for reasonable grievances redress processes in case the other party fails to meet with legitimate demands.
Threats and coercions
No documentary evidence for the deals to complain and take action for the aggrieved.
False or Incomplete Information
High Prices
Unsatisfactory after-sale service
Duplicate products
Quality and quantity
Selling without bills
Inferior quality
Inferior support
The above to are the highest order consumer exploitation.
