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Describe a recent situation when you had to handle an angry customer."

Marketing Customer Service B2B Marketing B2C marketing Customer Service Oriented
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Question added by Laveena D'souza , Cashier , National Aviation Services (NAS)
Date Posted: 2014/11/25
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siti rohayu binti zakariah
by siti rohayu binti zakariah , Senior consultant , Capco Consultancy (Malaysia) Sdn Bhd

I just keep calm and handle the anger by responding appropriately to the anger with minimal verbal. Provide the professional answer with a professional tone. And at the end of the conversation, asking customer with question like "Are you feel better now mam,sir?"

jacky Chiong
by jacky Chiong , videographer , almalikah wedding services

I try to talk her nicely like to caught their weakness until i found it then make it this way to be calm till they make smile and to be sure that nothings happened

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