As a customer service manager, how will you handle a customer of the same problem which has not been handled for a month now?

Marketing Management Marketing Customer Relations B2B Marketing B2C marketing

Question added by annette kalomba
Date Posted: 2014/11/26

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by Vivek Narsinghani , Vertical Business Manager , ELI Research

Most of the customer problems are not solved owing to improper hearing and false promises being given to the customer. One can always under-promise and over-deliver the expectations of the customer.

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