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From your point of view as a leading staff and administrator. How can achieve the highest level of expectations and desires of customers ?

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Question added by hossam azzam , Fast food restaurant,s manager. , alexandria-egypt
Date Posted: 2014/11/29
Khurram Jabbar
by Khurram Jabbar , Administration and Procurement Lead , Aziz Associates

Thanks for the invitation.

Customer service is all about expectation. A business that offers a fast response or a personal service is setting up an expectation. If that company does not fulfill its promise, its customers will be disappointed.

As an Administrator, I will follow simple procedures:

  • Exceptional Customers service.
  • Customers want relationships.
  • Manage promises.
  • Quality Management.
  • Treat your customers like they are your Boss.
  • Focus on measuring customer satisfaction through help desk or feedback tickets.
  • Retaining customer loyalty.
  • Important of all, our own Company Employees' satisfaction first, because satisfied employee is a brand ambassador in the market.

Faisal Felimban
by Faisal Felimban , مدرب Initiator Safe Handling , شركة الجبيل للبتروكيماويات - كيميا

Total Quality is the key

Sharareh Shahlaie
by Sharareh Shahlaie , Business/Marketing Director , Sparks International Trading Corp.

Customer service is the most important part of a business, no matter how good the product is, if the customer is not happy that business will not succeed. Customers should be greeted with respect, have to be noticed often and not to be lied to. So Courtesy, Sincerity, Honesty and integrity is what needed to gain customer's trust. customer's trust is the key to success, once you have their trust you made customer for life and that can be gained by a good customer service.

Divyesh Patel
by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

  1. Offering excellent customer service
  2. Time of response to customer queries
  3. Sales & Marketing team working together
  4. Set realistic expectations, for consistency

  5. Be Empathetic, Honest and Transparent

Ahmed Mohamed Ayesh Sarkhi
by Ahmed Mohamed Ayesh Sarkhi , Shared Services Supervisor , Saudi Musheera Co. Ltd.

by good services

focus on quality 

make surprise from time to time to customers'

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