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What will you do if a customer wants to cancel his/her confirmed flight reservation?

Reservations
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Question added by Michael Dela Cruz , Import/Export Clearance Team Leader , AAI Worldwide Logistics
Date Posted: 2014/12/01
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Nermin Fayez
by Nermin Fayez , Incoming Reservation Manager , A Small World Travel

I'll arrange with the fling agancy to know the cancellation fees & tell the customer

Michael Dela Cruz
by Michael Dela Cruz , Import/Export Clearance Team Leader , AAI Worldwide Logistics

Correct! What if he/she did not accept the cancellation fee?

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