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How to build better rapports when leading people?

Rapport: is a feeling of comfort and trust between people. It means that we can show that we are responsive and willing to help. Points to build a rapport over the phone: Voice tone – Pace – Language – Listen actively – Concentrate – Show interest – Don't interrupt – Respond suitably – Be energetic – Speak clearly – Ask for ideas – Offer suggestions – Discover needs – Overcome objections.

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Question added by Nadia Ahmed Mohammed Saeed , T/L. Credi t& Risk , Canar Telecommunication Co. LTD.
Date Posted: 2013/04/15
khalid abujame
by khalid abujame , Taif & Madin

1-Trust them2-Develop them3-Show appreciation4-Surprise them (change routines)5-Love your work and like your achievements (be trustworthy).6-thank you, very good, your terms.

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