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<p><span>- Empathy is the ability to identify with customers, to feel what they are feeling and make customers feel respected. </span><span>Empathy is NOT sympathy, which involves a feeling of loyalty with another individual.</span></p> <p><span> </span></p>
Empathy
Hi Tewodros, I would like to expand the answer.
Well, in my opinion the best synthesis about the qualities of a good salesman have been proposed by a Psychologist, Author and Professor "Robert Cialdini" in his "six principles of persuasion and influence people".
I think that any TOP sales is able to apply in an awesome spontaneous way all those principle.
Raf
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