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- Be rational about rejection
- Don't take it personally
- Expect it as the normal reaction
- Find out what they didn't like
- Believe that a NO is not always a NO, it may mean "I am not sure", "Not now",....
- Keep persistent with strong personality
- Talk with your teammates or in your weekly sales meeting
- Focus on the positives of your sales call
- Never give up
By always applying the concept of (( More Listening and Less Talking Then Follow up)) which will enable you to absorb any angry to listen and less talk as you don't know how to solve and have the authorization till get official approval , then follow up to make sure that you solve the case and its closed for ever , then the client will feel that he / she is number one to the company and its the heart of your company.
All rejections are like seeds planted in the minds of prospects. If they do not want it at that moment, they may need it in future. In as much as it is a low moment for anyone, we have to remain positive through the rejection experience and counter it with kindness. Rejection has always been and will always be motivation to a sales expert.
We have a saying in our organization that 'do not burn bridges, you may need them to cross over during hardship times'.
If we remain positive with such clients, they may with time recommend new clients or even more, require the product or service some day.
Accept it as a learning experience. As the saying of fisherman goes "There is a lot of fish in sea" you just have to keep on fishing to catch fish. the same concept can apply to sales.
I am working as a sales executive for three years, In my three years of experience in sales, handling rejection is an important thing to do. You should be polite and say thank you and be nice to them to convince those customers to come back in the future and maybe buy your product. Take rejection this way, you can be a successful salesperson. That’s why I joined Invisume.com, a platform that helps me get linked to the best companies in a hassle-free way and the good news is it is keeping applicants’ privacy, so there is an assurance that you can still have your current job at the same with your extra job. I hope those who are reading this were enlightened.
By preparing myself and staff to perform as a consultant rather than a sales element, Customer oriented.
Put yourself in their shoes, prepare a systemic response for each negative response according to the client characteristics which you already know as a consultant thru CRM info & your own qualification.Continuous compassion, Patience with honesty generate a customer for life.
As we cannot expect every call to be sales/marketing oriented, we should try for maximizing sales keeping in mind the expectation of the customer and not to push them instead in order to achieve our target. This creates bad impression both on the brand name as well as ultimately leading to rejection.
-Be professional and confident on your call/explanaton
-Do not push the customer to maximize company's profit
-If the customer desists try to retain the customer using the rebuttals
-Always give options to the customer to choose from
-If the customer is busy or in a hurry try to get a time to call back
-Keeping your conversation short and simple so that they understand what your trying to explain
-Smile on every call. Literally it brings out a pleasant mood and a positive attitude towards the job
-Do not sound monotonous. they might think your reading out of a script
-Last but not least If you miss out any sales call, just go for the next one.
- Take time to relax yourself if there had been a rejection. Get back on the call with why the customer doesn't want to try your product/brand name.
Oh well, if he still rejects then try to end up the conversation in a polite and professional way so that you can get back to the person at another point of time.
But always remember if you miss out any sales/marketing it is not the end of the world. who knows you might end up with a good sales with an upcoming customer..
Good luck !!
Our Team leads/manger's ask us to start every call saying this is a sales call, And to most people who worked in telemarketing should know that is not true.. Not every call is a sales call.
To handle the rejection understand the fact that " we are doing something no one else can" we sell our products to people without seeing them, we sell through understanding their needs and emotions.
