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<p>For a reason or another, your company management decided to stop taking some type of business, permanently or for a while. But you received an inquiry from that kind. Yes you can't proceed in serving this inquiry, but you have to not loose the client. Your manager rejected the inquiry and instruct you nothing else. It is your client and your business to save.</p> <p> </p> <p> </p>
Are the rules related to the customer or to that specific product or service?
If these rules are related to the product, then I will send the customer a regret letter that the required product or service cannot be delivered at this moment or the company has removed this product or service from its portfolio.
Offer the customer alternatives if you have or offer him to get back to him as soon as the product is available again.
If the rules are against the customer, then the company has a problem unless their decision is based on acceptable reasons for example customer's misbehavior, illegal activities, bad debt, ....
In this case you can call the customer and regret personally from serving him as per management instructions.
Initially Negative ….Escalate if it’s seems really genuine concern.
Of course, first is try to find the way according to existing rules. Discuss that enquiry with manager, if it's possible to mild this situation or to find alternatives
Hi. No way one should disregard company policies. Its better to regret the RFQ politely, citing reasons laid by the corporate.
Be honest with the potential client and give them alternatives options.
Go by the company rule and inform the inability to the customer in a very polite manner that does not hurt him in any way.
agreed with Mr iprahim
Try to convince your boss / management . If not than of course go by the company rules to be in job . you cant go away with your responsibility towards your company / management and its desired principles . But, be open to the customer and say politely No - there is no possibility or room today to think on your proposal . Sir, some other time - if we have to meet -we will surely join hands & amicably close the issue that it can be reopened from both sides when ever needed . Normally, at this junction an employee becomes One sided and thinks only about his / her job and just wants a closure not an amicable -one to one close . I would be of the opinion close but with one view that life is too big and we never know when & how at what junction we meet .
Politely inform the customer our inability to cater his needs for the time being as the revised policies in dealing with his present type of requirements. Make a personal contact and propose him alternate sources, also offer him your assistance, if required.
Agree with the expert answer by Mr. Ibrahim Hussein Mayaleh.
