of course not, but this is not a justification for dealing with improper manner ..here shows outstanding customer service officer who can show his skills in an intelligent way without causing harm him or the company
it's true the customer is always right
in your job all what u can do is just make a services for a costumer's
if u don't
then why u just open office or company :D
Great brands and companies are able to create great and memorable and second-to-none customer "experiences" - not just great products/services. Part of that essential "experience" is in creating the optimal customer-facing interaction. How you relate to and interact with the client can sometimes be as important as or even more so than details of many other elements such as exact product specifications/ price/ packaging etc.
"The customer is always right" is a great frame of mind to be in if you interpret it as follows:-
1. Customers are a rich source of insights and information and their "constructive" criticism and feedback is best received professionally and accepted calmly and respected for what it is
2. A professional and consistent approach and response mechanism for customer feedback and complaints and suggestions reflects well on the company's professionalism and is a great impetus for customer satisfaction as well as a good launch pad for product advancement and refinement and development.
3. Respecting ones customers extends to respecting differences in opinion and having a sincere two-way dialogue with customers at all times.
No, it is not true that the customer is always right but being in a customer service industry we are grown up with such customer policies and sometimes we get a push back from the management that the agent who is handling the customer is wrong and the customer is right. The reason this happens because of retaining the business with the customers i.e. building long term relationship. But there are sometimes where the customer did a absolute blunder and we kind of push back the customer....but in a gentle way !!!. For example in Airline Industry where a passenger harasses air hostess...
customer is always right means that in today's world customer is taken as the king. All products and services that a company offer is sold to the customers, so the company should take into consideration all customers concerns. if he/she is not satisfied about some feature of any product or he/she is facing any difficulty in utilizing the product then the company should give it a thought. Under this condition customer is always right we as a company cant say to him/her that you are wrong that’s why we cant solve your problem.
by
Amir Saeed , sales executive , al-futtaim trading
because if he/she dont get what they want they wont come back and you will lose a customer who buys ur cheap cost product for high price . you keep him or you keep your product .
