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There are many. But the most basic would be
1. Not having enough pipeline to work on
2. Not proactive
3. Not networking with the right kind of people
The major reasons could be the lack of proper planning, non-availability of adequate and desired resources, lack of continuous monitoring and non-reporting the progress and above all lack of appropriate recovery plans should the targets/goals slip away. Sometimes unrealistic targets/goals are also a reason for not achieving the same.
1. Lack of team work.
2. lack of knowledge.
3. Lack of understanding.
1.Increasing customer satisfaction" is too general.
2.I'm just doing this because my boss wants me to.
3.Progress frequently is incremental, and slower than we hope.
4. you tried to do it alone.
5. poor forcating about competion and market and planning
There could be unlimited answers to these questions, i would highlight following possibilities;
1. Incapable team
2. Unrealistic goals/Targets
3. Lack of ownership
4. Lack of team work
5. Team mismanagement
6. Improper MIS
etc