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Make a plan and discuss it with your Seniors.
1. Conduct a BBS survey
2. Conduct Trainings for BBS
3. Prepare the KPIs with respect to BBS.
4. Prepare a presentation giving details of survey results and KPI progress and present to senior management. and include the recommendations to improve the system.
5. I Think they should agree with the your findings and recommendations.
6 If not start, searching for new job.
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