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Once a culture of care has been established within a business that buz. can work with any country and any culture-- Is it all about customer service?

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Question added by VENKITARAMAN KRISHNA MOORTHY VRINDAVAN , Project Execution Manager & Accounts Manager , ALI INTERNATIONAL TRADING EST.
Date Posted: 2015/01/05
Alex Al Yazouri
by Alex Al Yazouri , General Manager , Al Mushref Cooperative Society

"culture of care" is something personal comes within but the big machine doesn't care, it's sets for goals.

Yes. Customer service is a major key for solving problems and customer satisfaction.  

zafar abbas minhas
by zafar abbas minhas , Freelance Writer , DAILY MASHRAQ

AGREED WITH ALL ANSWERS........

Divyesh Patel
by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

True.

 

Customer service often begins with employee service. When people feel valued by their employers, they tend to treat customers accordingly. Let your employees know how their work contributes to the good of the organization, why their work is important, and how they bring unique value to their responsibilities. Set the example of customer service in how you treat them, and explain that you want them to treat your customers as respectfully and responsively as you treat them.

AHMED IMRUL KAYES
by AHMED IMRUL KAYES , Senior Consultant , HR Bangladesh Ltd.

Good customer service always increases good customer support with building rapport within the business dealers, customers and market. This can interact with the international business rapidly when outsiders get the taste of the adjustable environment.

Doha Shawki
by Doha Shawki , Independent Organizational Development & Human Resource Consultant , Datum International Data Systems

Very true .. A culture of care is the recipe for success...Care for both employees and customers.  And yes, it is all about customer service.  A super service will make a company succeed wherever the company is.  The important thing is to know the market needs and what customers are looking for to be satisfied and excel in offering it.

padmakumar pathiyil
by padmakumar pathiyil , Marketing Consultant , Management Consultancy

Yes. the customer demand mostly does not change country to country. A good customer service will do the magic.

Mohammad Mohammad Ahmed El-Safty
by Mohammad Mohammad Ahmed El-Safty , مشرف تدريب وتطوير , شركة ميداس للتجارة العامة والمقاولات

Totally agree > Your customer is your goal, If you are goal oriented in business or even any aspect of life, You are more likely to obtain this goal.

Hussain Al-Shaikh
by Hussain Al-Shaikh , marketing analyst , Saudi industrial development fund

I believe that the most challenging part is not just serving the customer but to know how to serve him/her. For example, sometimes I go to the hair dresser and do not know the best hair style that suit me, so when I ask the hair dresser to help me in this matter he would just say " I will do whatever you like" So I think customer service is not just providing customers with what they want but goes beyond that and this called " added value" in customer service management.

Muhammad Usman Tariq
by Muhammad Usman Tariq , Visiting Faculty , National University of Science and Technology

Respect, patience, care and devotion are key to customer service. Whether a customer is bully, it should be handled with care and patience. Patience is the main key to customer service.

Vinod Jetley
by Vinod Jetley , Assistant General Manager , State Bank of India

Positive workplace cultures bring considerable business benefits including:

  • an improvement in the quality, consistency and personalisation of services
  • a happier, more settled and skilled workforce with improved wellbeing
  • reduced recruitment and retention costs
  • an improved reputation within the sector.
  • a raised profile with commissioners and people who monitor the quality of services.
  • a workforce which has an improved ability to cope when facing external challenges.

Emad Mohammed said abdalla
by Emad Mohammed said abdalla , ERP & IT Software, operation general manager . , AL DOHA Company

Agree with all answers.

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