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Good customer care should not be costly. However this is why companies should invest in their employees and train the employees well. I don't think a product should cost more than it should just because it has "good customer service".... that should be the goal of any organization/company... to provide good customer care.
Good customer service would lead to ur customers turning promoters from detractors. They would be silent and unpaid advertisers of the co. The long term cost of retaining existing customersand geting news customers would be much lower.
Yes, it costs for sure money hiring people, training them. But all the investment is to keep your customers happy and use it to attract new customers.
yes it does and it is rolled over on the product price
Yes, finding right employees and training staff do cost money. The balancing of costs and benefits is exactly how companies should approach their spending on customer service.
Good Customer care have long term impact. It gives back in the form of:
1. Customer loyalty.
2. Word of mouth publicity.
3. Enhances company goodwill.
Yes, that's part of the operations in customer satisfaction, marketing, sales, publicity, feedback, new products, etc.
Repeat orders
customer loyalty
Word of mouth
Referrals
Customer Care is one of the elements of quality , which is the cost in most of the companies within the cost of the product , which helps in
Attract customers
Almnchaeh improve image
To take advantage of modern technology in products
