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The situation: I needed a banner – yesterday – and went to Kolwal Agency for the design. I sent them all my artwork but my logo file was corrupted. They asked me to send a new file, I did, it was still corrupted.
OK customer service: They could have told me to go back to my designer and get another file – one they could use, which could have taken days.
What Kolwal Agency did: Realizing I was in a hurry for the banner and had no time to be going back and forth with my designer, they proactively re-created my logo for me… getting my banner done on time and saving me lots of time and headaches! They “Wowed” me!!!
