Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

What would you say about a customer who bought from you once, faced many problems with your product, and later he came back to buy again?

user-image
Question added by Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed
Date Posted: 2015/01/08
Ibrahim Hussein Mayaleh
by Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

I will say, he is one of the three:

1. A customer who knows nothing

2. A customer who has no alternatives

3. A  LOYAL customer

 

With allot of optimism, I hope he is the last one.

 

 

.

Ghanendra Mishra
by Ghanendra Mishra , Social Worker , International Organization for Migration

It means either he is in serious need of that product and it's available anywhere else in the market or your product is still better than the others available. he could also be giving you a second chance so make sure to provide a better service this time.

Deleted user
by Deleted user

Thank you very much to return

We hope to have our products have won the admiration

 

And regret for defects previous time

Irina Chepel
by Irina Chepel , Personal trainer , Freelancer

This is a good news that he came back.

It means he used to that company and even bad experience wasn't an obstacle to explore the market

haidie tesorero
by haidie tesorero , sales assistant/secretary , merjoe netcafe

Of course, i would definitely feel happy about that, because despite of the problems he encountered about our products he returned again to us to buy for another it only goes to show that our products satisfied him now. I would accomodate him and even would try to encourage him a lot to try to recommend our products more to his friends...

VENKITARAMAN KRISHNA MOORTHY VRINDAVAN
by VENKITARAMAN KRISHNA MOORTHY VRINDAVAN , Project Execution Manager & Accounts Manager , ALI INTERNATIONAL TRADING EST.

He is having  a genuine demand for the product and his need/requirement is breaking all the drawbacks of the product that discourage him to buy it.

For necessities, nothing can stop to buy it.

This is a chance to improvise the product, with a detailed enquiry to make the customer more loyal to the product and also increase the market share of the product.

Subhranshu Ganguly
by Subhranshu Ganguly , Quality Analyst. , WIPRO

Sir I may be wrong but it could also be possible that I am a monopoly and the customer has no where else to go.

Divyesh Patel
by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

  1. Giving your business a second chance
  2. Your business is the only place that had the product
  3. Cheaper than others
  4. Faced more problems with other suppliers

RAJ DAHIYA
by RAJ DAHIYA , Project Manager - Energy Optimization , Siemens

You have generated enough faith in him and he came back with the expectation of an improved product/service.

OR

He may not have an alternate 

Alex Al Yazouri
by Alex Al Yazouri , General Manager , Al Mushref Cooperative Society

Bigger possibility that there is a problem with the customer not the product because the customer still buying it.

Raed Alghazo
by Raed Alghazo , Sales Manager , ARKAN INSURANCE BROKERS

FULL AGREE WITH MR IBRAHIM

More Questions Like This