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I will say, he is one of the three:
1. A customer who knows nothing
2. A customer who has no alternatives
3. A LOYAL customer
With allot of optimism, I hope he is the last one.
.
It means either he is in serious need of that product and it's available anywhere else in the market or your product is still better than the others available. he could also be giving you a second chance so make sure to provide a better service this time.
Thank you very much to return
We hope to have our products have won the admiration
And regret for defects previous time
This is a good news that he came back.
It means he used to that company and even bad experience wasn't an obstacle to explore the market
He is having a genuine demand for the product and his need/requirement is breaking all the drawbacks of the product that discourage him to buy it.
For necessities, nothing can stop to buy it.
This is a chance to improvise the product, with a detailed enquiry to make the customer more loyal to the product and also increase the market share of the product.
Sir I may be wrong but it could also be possible that I am a monopoly and the customer has no where else to go.
You have generated enough faith in him and he came back with the expectation of an improved product/service.
OR
He may not have an alternate
Bigger possibility that there is a problem with the customer not the product because the customer still buying it.
FULL AGREE WITH MR IBRAHIM