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What shall be the approach of After Sales represenntative when he meets frustated customer due to bad product or service?

After Sales Support
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Question added by Harshit Londhe , Manager- Quality cum After Sales Service , Transtech Transformers LLC
Date Posted: 2015/01/08
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sharique quamar

try to convince ten take a deep breath

sachin paikkatekunyil
by sachin paikkatekunyil , Technical Analyst , MEP

Will apologies first and convince him based on service feed backs ,special features, then attitude and what he is expecting from us,lf there any chance will inform about AMC schemes.

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