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Some time customer angry with stargic management policy then what??

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Question added by irfan Bashir , Sales&Marketing Manager , Hotel Regine inn
Date Posted: 2015/01/12
anil singh
by anil singh , Group Trainer , Elite Group

 

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handling angry customer : use pressure cooker technique( old saying goes this way "barking dogs hardly bites"')

First rule 'APOLOGISE''

Allow the customer to finish his talking

dont take it personnel he is angry because of the system not you

be ready with solution

make him part of the solution

commit what is possible

stand by your commitment

never forget to follow up

 

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