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What was your biggest challenge in customer service and how you could overcome these challenges?

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Question added by Deleted user
Date Posted: 2013/07/07
Ahmed Bakar
by Ahmed Bakar , Customer Service Manager - Order Fulfillment Coordinator, Ecommerce , Al Futtaim Group

some steps to handle the challenges:1-Focus on the Solution2-handle stress3-Break it Down

aisha al sadi
by aisha al sadi , المنسقون , شركة الادوات الديكور المنزليه

السلام عليكم التحديات لتغلب على خدمة العملاء اولا ان تكون واثق بنفسك وان يكون التواصل بين الناس بشكل سياسي ولبق ولديك الجراه في التحاور والتواصل البصري والسمعي مهم جدا كي تكون ناجح ومهم ويحنرموك الناس الل\ين تتعامل معهم وشكرا

Ahmed Ismail Abdel latef Abdel fattah gomaa
by Ahmed Ismail Abdel latef Abdel fattah gomaa , مشرف مبيعات داخلى , مظلوم للتجاره والتوريدات

Owning Control Guo in emotions.
Calm self.
Rationalism.
Smile.Speed ​​as much as possible

Kamjo Ka
by Kamjo Ka , Real Estate Broker , SM Development Corporation

of course STRESS,how to overcome STRESS think positively,stay calm and focus on ur goal.nxt one is COMPITATIVE, allll you need is FOCUS

Deleted user
by Deleted user

I think this comes through following:

 1. build a trust between you and your customers.

 2. understand your customers needs.

 3. lesten to your customers through "voice of customers" concept.

 4. build clreance ship between you and your customers.

Hussein Bahgat
by Hussein Bahgat , Information Security manager , Standard Chartered Bank –

IT Guy :

Customers are un aware of complex technical stuff, so I invented a funny example for each technical problem

 

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