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I think that after understanding the client's needs
Requires the company to provide the required item required quality
And at the right price
With my assessment of the market by
Analyze, plan, develop and execute the best QMS implementations for your Customer's needs and requirements then re-evaluate after all.
On the basis of identified customer needs a proper qms planning document is made to make the processes efficient in order to provide the desired quality level.
Customer's Satisfaction
Once you have established the needs of a customer, next thing is how you will satisfy their needs.
1. Clarify Vision, Mission and Values
Employees need to know how what they do is tied to organizational strategy and objectives which makes it important that all employees understand where the organization is headed (its vision), what it hopes to accomplish (mission) and the operational principles (values) that will steer its priorities and decision making. Having a process to educate employees during new employee orientation and a communication process to help ensure that the mission, vision and values is always in front of the people is a major first step.
2. Identify Critical Success Factors (CSF)
Critical success factors help an organization focus on those things that help it meet objectives and move a little closer to achieving its mission. These performance based measures provide a gauge for determining how well the organization is meeting objectives.
Some example CSF:
3. Develop Measures and Metrics to Track CSF Data
Once critical success factors are identified, there needs to be measurements put in place to monitor and track progress. This can be done through a reporting process that is used to collect specified data and share information with senior leaders. For example, if a goal is to increase customer satisfaction survey scores, there should be a goal and a measure to demonstrate achievement of the goal.
4. Identify Key Customer Group
Every organization has customers and understanding who the key customer groups are is important so that products and services can be developed based on customer requirements. The mistake a lot of organizations make is not acknowledging employees as a key customer group.
Example Key Customer Groups:
I have reviewed are just4 pages long based on PDCA from0.2 of ISO9001:2000 using the process approach/flow charts. Your actual operational procedures should address each requirement of the clause not the Q Manual. Look at what is required by Clause4.2.2 of ISO9001:2008a) Scope of the QMS, including details of and justification for exclusions b) Documented procedures established for the QMS, or reference to them (List of procedures will work here)c) Description of interaction between the process of QMS (Flow Chart can show this)
hope i did good in the answer. thanks.
Thank you for the question, I'll join to answers above
Agree with Vinod...........
Organizational Effectiveness to represent and feel the change.
