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You can’t please everyone, but you can try.
When you have an unhappy customer, your heart rate picks up. It makes you worry about what that they might be saying to their family and friends.
Listen, think before you respond, be sincere, ask for feedback
a happy customer is a reread customer and will purchase from you again ... more revenue for you and your company
a unhappy customer will not come back to buy from you ... no revenue and perhaps bad advertisement from this customer
An Unhappy customer may give a learning lesson, but that should be a last resort to any professional as it also an universal truth that "Once a customer is lost, he is lost for ever".
Happy customer's may or may not share his/her good experience (Marketing term: Positive 'Word of mouth') to others, but an Unhappy customer will share his disappointing moments associated with our brand at least to his family & friends (And they may in turn share with others) thus chances are there some of them would had been your potential customers otherwise. Thus, an "Loss of Opportunity Indirectly" (Marketing word for it is: Negative 'Word of Mouth) thus simultaneously harm brand image as well as it's persona set
It is also unethical to leave your customer's unhappy. Thus, every last coin should be turned first to satisfy & keep him a 'Loyal Customer' & still if couldn't alter his needs than obviously 'It is as mentioned above a learning lesson in a hard way'. :-)
Study customers the best way to success
Not satisfied customer is always pushes you to improve service type
For the development and improvement
An unhappy customer is mostly the best who can show you what's wrong with you and your product or service. If you can see that, you will be able to take action to correct your mistakes and improve your products and services to make this customer feel happy again and make other customers happy too.
Your worry is to see it before it's too late.
Unhappy customers always pause a threat to our business.
The essence of the quote is to learn from our faults for a permanent solution and correction, so that they are never repeated.
The correction process will also strengthen plugging of similar possibilities, so that there will be overall improvement for the Customer satisfaction standards.
Great thoughts of a very great successful entrepreneur and leader.
Because negative word of mouth of unhappy customer can damage your business goodwill.
We are not here primarily to learn but to make profits. A lost customer means less profits.
The main reasons are:
Unhappy customers spread the word
As satisfaction levels drop, loyalty drops
Very nice and impressive comments by the experts. From a business owner perspective, nobody likes an unhappy customers even if they give you a learning.
It will definitely ruin the image and the loyalty among other customers and BUSINESS is a business, not a learning institute.
If I were to worry about a customer I would worry about 'word of mouth'.. meaning what they will say about my product to everyone they know. The reviews, complaints, creating bad rumors, etc...
