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Is Software works or a physical or verbal communication works much?
1- Checking the customer need.
2- Correct investigation in every case.
3 - Demonstrating the root cause of the problem.
4 - If the customer have right so his problem must be solved within an agreed period of time between the CRM coordinator and the customer , if not so the customer should be handled in a perfect way in order not to lose him in the future by explaining for him the process and the policy which he had a problem in.
5 - In case if the customer was in a remote area so we can prepare a meeting with him if a phone call would not be enough in handling his needs.
