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Dealing with difficult people of the most serious problems facing Customer Service officer. In your opinion,what are the important steps that must do?

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Question added by Mohammed Aeed Bahar Musa , Site Inspector / Security Supervisor , Spark Security Service Company
Date Posted: 2015/01/30
Md. Mahmudul Hasan Choudhury
by Md. Mahmudul Hasan Choudhury , Manager, Account & Operations , Factor 3

Steps:

1. Customer Service officer should make his/mind that there is no customer who is difficult, everyone is easy.

2. Always behave that you empathised with the customer

3. Listen carefully & take impotant notes, so that later you can sttudy while solving problems

4. Difficult people are never difficult. They are too easy going. Make them calm & share your limitations/abilities and serve them as one of your family member. You will surely find them too easy

5. Show seriousness when serving them, like you are his/her personal assistant

 

Uzma Shaheen
by Uzma Shaheen , ACCOUNTANT , ZARAI TARQIATI BANK

Put yourself in customer shoe to undersrand his situation and deal with the same way that you expect it for yourself.Be Calm and wise.consider the company high Morale

Houssam Moustafa
by Houssam Moustafa , Head of student services department and purchasing coordinator , The Arab Academy for Science and technology and Maritime Transport

First i must great the customer, get her/him seated and link to them that the organization main target is their satisfaction and getting quality service. Listen carefully to thier problem then start to find options for a solution according to organization policy

Dennis Galvez
by Dennis Galvez , Xerox Digital Engineer , Fuji Xerox Philippines Incorporated

Keep calm, and go with the flow. Never ever negate the opinion or suggestion of the customer. Sort out for the solution wherein the customer at the end of the day will get satisfaction even a bit. I believe that even you are very good in your field of work, the customer is very hard to satisfy unless you do something extra ordinary just to impress him/her for quite sometime.

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