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What is the difference between customer service and customer care?

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Question added by Gasser Sherif Shehata , Transportation and facilites supervisor , Uber-Egypt
Date Posted: 2013/04/17
Mohd Naseer Ahmed
by Mohd Naseer Ahmed , Payroll Officer Cum Bookkeeping , ADP PVT. LTD INDIA

Two faces of same coin.

Maha Ismail Ahmed
by Maha Ismail Ahmed , Supply Chain and Customer Service Manger , IFFCO Group

A Customer service or Customer care is almost the same ..
You can call it more customer "care" maybe when there is a client gets back to you with a problem and you feel that they need more assistance than others ..but they are usually one concept .

Ahmed Abd Al-Rahman
by Ahmed Abd Al-Rahman , Merchandisers Manager , LG Mobiles

Customer care is the kind of approach a company does in winning and maintaining clients or customers.
Customer service is a method when the company deals with its clients.
This is most apparent in sales and post-sales service.

Youssef Khalil
by Youssef Khalil , Customer Service representetive , Sykes

Customer care is taking care of the customer on the long run Customer service is taking care of the customer just when he have issue or inquiry

Tarek Moustafa
by Tarek Moustafa , Legal Manager , Nirvana Holding

no deference either ways you will have to be the voice of the customer within your company .

Mohammed Kalache
by Mohammed Kalache , Asistant Category Manager , Starbucks Middle East & Africa ( Alshaya )

What A strange Question ;) .
The Different Between Customer Service And Customer Care Is Like The Different Between Nurse and hospital attendant ;)

Eslam El Nayeal
by Eslam El Nayeal , E-marketing and Web administrator , Asmar Jewelry

Two terms for the same concept.

rania suliman mustafa mohamd
by rania suliman mustafa mohamd , مدير إداري ومالي لمراكز التجميل , مجموعة محلات سوا سوا للمره العصريه

There's no difference, all working to implement customer requests

Nadia Ahmed Mohammed Saeed
by Nadia Ahmed Mohammed Saeed , T/L. Credi t& Risk , Canar Telecommunication Co. LTD.

Customer care is focusing on customers in making them satisfied and knowing their interests while customer service focuses on the jobs involved when servicing customers rather than their needs.
Therefore, customer service is part of customer care’s ways in reaching customer’s satisfaction Customer care is always practiced in every company and should always be prioritized.

Manilyn Banalo
by Manilyn Banalo , administrative assistant , Dussmann Gulf LLC

the difference between customer care and customer service is customer care looking after customers and ensuring their satisfaction and its good of service. while customer service the provision of service to customers before,during and aftr purchase.

Jaclynn Alvarado
by Jaclynn Alvarado , Assistant Procurement Officer , Philippine Amusement and Gaming Corporation

Customer Service is plain service while Customer Care is extension of what has laready been serve.

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