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The Questions that lead to Customer Satisfaction... Basic target is to find out what they desire and expect from the service/product and then try to successfully provide it in terms of quality.
Having looked to purchase a property in the past ... I always been ask where I would like to purchase this property, what I am looking for in a house (rooms, bathrooms, sqft...); my FIKA score, what my current cash flow is, if I am pre approved for a loan ...
What do you want from our products?
What do you need?
I am not expert in real estate but most common questions would be;
I am not a real estate specialist, and don't know what is the actual role of Customer Service in the real Estate business unless it is in the renting business. But I will leave this question to the experts.
As a customer service agent, you should focus on :
1. Finding their general request;what they are looking for: Small house, big house, apartment...etc
2. Finding their budget;How they are willing to spend on real estate
3. Finding other estate requirements: number of rooms, view, place....etc
4. Offering them some relevant choices
agree with MR. DIVYESH...................................
