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If you had to choose between a wrong customer and a right team mate in between an argument, who would it be and how would you manage?

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Question added by Nitin Chandran
Date Posted: 2013/07/17
Chris Papanikolaou
by Chris Papanikolaou , Executive manager , FIREWOOD-ENERGY PELLET SA

I would sending teammate in my office and try,i, with less nerves to resolve the problem...i would be a little bit with the client's part,for his eyes and only,so i could calm him down and when i will finish with him i would discuss to the office with my coleegue the details and how to act in this situations...

Snehajith Allath
by Snehajith Allath , HR Manager , Saipem Spa

Customer is the King, always, and without your teammate you are doomed.
The king cannot be served appropriately.
Such situations arises once and then.
Every situaton must tackle on the ground reality and current scenario basis.
Either the customer or the teammate feel being pushed aside...

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