How to involve the staff in decision making process to achieve the organizational goals?

This should be done by undertaking regular meetings with the Staff Representatives.

Employee involvement is creating an environment in which people have an impact on decisions and actions that affect their jobs. Employee involvement is not the goal nor is it a tool, as practiced in many organizations. Rather, employee involvement is a management and leadership philosophy about how people are most enabled to contribute to continuous improvement and the ongoing success of their work organization.

Employee involvement or participative decision making, encourages the involvement of stakeholders at all levels of an organization in the analysis of problems, development of strategies, and implementation of solutions. Employees are invited to share in the decision-making process of the firm by participating in activities such as setting goals, determining work schedules, and making suggestions.Not necessarily that all decision making go through this process. But in certain situations, a solution to a problem can be find out through participative suggestions that best fit --those who are working on with similar situation may find a best alternative than those who work on it with presumptions. Many such workable solutions were developed in the field of Customer service; shortening lengthy procedures in certain functional areas where the old system could not give the desired results. The management may invite / welcome suggestions, research on it and implement those worthy suggestions with reward to employees who have given such suggestions.

Well it is not necessary to involve staff in decision making process at strategic or operational. Level because they don not have such skills or knowledge.

But they should be motivated to work in that direction and that can be achieved by clearly telling them, what is expected of them and how they are supposed to do it? This shall help them overcome confusion about their objectives and plan their work in most effective way towards organizational goals.