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Is it good to answer on the extension/intercom while attending the customer?

Customer Service Skills
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Question added by Muhammad Shehzad , Supervisor , Kulsum International Hospital
Date Posted: 2015/02/09
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Bernard Chidziva
by Bernard Chidziva , Foreman , ATLASCOPCO ZIMBABWE

no it is not good it puts the customer off and you loose potential customer

babar mirza
by babar mirza , Medical Receptionist and phlebotomist , Aga Khan University hospital

well it really depends on the situation. If we think that the ext / intercome is important that time, than we must excuse to our customer and answer the call but if call doesn't seems important than we should deal with the customer first or to pick up the call and let him hold for a while and than deal with the customer.

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