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The first step is to find out the cause of the conflict,this will help to highlight the root of the problem.The second stage is to discuss the problem with the involved parties,allow each part to explain their part in the discussion,always make sure to listen attentively and do not interrupt when either party is talking.The final step is to find the solution to the problem,avoid talking sides and involve a third party in solving the problem to ensure the best solution to the problem
