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Communication needs to be a two way interaction.
So listening to each other and understanding the intent is extremely important.
The answer is D. Listening is the only means by which a salesperson can learn what a customer's needs really are. Salespeople frequently listen only long enough to develop a general idea of what they think their potential customers are asking for. At which point they switch to a more assertive mode, trying to convince the customer that their product is just what is needed.
speaking and listening. Its skill and good habits also.
A balance of all is a must. But listening allows for better persuasion and promotion. Reading is essential in providing a complete well rounded message. Through a combination of all5 communication allows for better mediation and the achievement of goals.
Of course listening. Developing a good listening skill automatically improves one's capability to speak well and helps to read and understand the customer very well, which in turn enhances the capacity of persuading and promoting..
Hi
I would say, everyone on this planet has born with a sales person inside him, think about it, remember when you really into an idea, direction, religion, political perspective ...etc and you are talking about it, you are actually selling your direction very effectively only if you are really into it.
I think the best skill in a sales man/woman is to convince himself first of what he/she is selling by all means necessary (outdoor discussion, discussion with friends, colleagues, reading about it, using it heavily for example) and when he/she does that, he/she actually waking up the natural sales man/woman inside him/her, and then, vioala, he/she will sell like a pro.
Thats how I see this, and I welcome other opinions also.
Thanks
listening not only listening but with active listening
The most important communication skill for marketing/sales people is to understand using all communication skills. Only by understanding requirements and demands of the customers a sales/marketing personnel will be able to satisfy their customer and make them loyal. The dilemma is that in most cases sales and marketing is considered to be the one task whereas in reality they are as different as can be yet dependant. Sales people are mainly concerned with making the sales whereas marketing personnel need to be aware of customer satisfaction at all stages of the deal, before, during and after the sale
Answer : F, knowledge to choose answer a - e.
All mentioned skills are relational to each other but the initial one is speaking .
Because starts decides everything .
