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Does the first impression about a customer affect the quality of your service?

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Question added by Tarek Moustafa , Legal Manager , Nirvana Holding
Date Posted: 2013/04/21
NOUR AL ISLAM GHANEM
by NOUR AL ISLAM GHANEM , Front desk supervisor (Departmental trainer) , hilton garden inn

No doubt the first impression about the customer is the main and the first satisfaction step in the guest satisfaction process , it gives you the best way to identifay what the customer need to reach it , sure it is affecting the services to be the best .

Abo El Hassan El-Tantawy
by Abo El Hassan El-Tantawy , مدير ادارة الموارد البشرية , أساس للخدمات التعلمية

First impressions mean everything in the c-retail business.
Have you ever walked into a convenience store and been assaulted with a very unpleasant odour, went to purchase a product that you needed and found it covered with dust or arrived at a gas station to fill up your car to find the pumps were dirty, rusty or broken? How did these experiences make you feel as a customer and what impression did you have of the operator of that site and the quality of the products they were selling? We are all customers at various times and we are all influenced by “first Impressions” and conditions that impact our senses.
As consumers, we tend to buy those brand name products that we know, trust and like, and we similarly shop at retail stores where we believe they care about us, the quality of products that they sell, and where we believe we get good value.

Julie Anne Calaycay
by Julie Anne Calaycay , Implementation Advisor I , Acquire Asia Pacific Philippines Inc

Customers are customers.
Whether we like it or not, first, second or third impressions shouldn't affect the way you provide quality service to them.
Providing excellent customer service comes with ways on how we handle different types of customers each day on every interaction.
First impressions only helps us determine what approach we need to use with a specific customer to better serve them and make them happy, enough to secure a long lasting customer on your client's list.

MUHAMMAD BILAL
by MUHAMMAD BILAL , Regional Sales Manager , Petromin Corp, Primo

i don't think so, professionals always maintain the same attitude or enjoy to greet every customer of any age & any mood.they always try to deliver their best.

Deleted user
by Deleted user

sometimes yes ! if i feel at first that he is a good customer i will give more effort sure !

Deleted user
by Deleted user

No, it wont affect the quality of service that I will provide, not just because of first impression.
I am professional with every encounter I have with clients because business is business.

Abdulbaqi Seraj El-Din
by Abdulbaqi Seraj El-Din , مدير التسويق والمبيعات , شركة تقنية البناء

Argument guardian lasting impressions are correct argument It will not be the client at the outset that either sees something positive or negative The thing that he sees in the beginning is the one who controls the impression

ALAMGEER HUSSAIN HASHMI
by ALAMGEER HUSSAIN HASHMI , REGIONAL SALES & OPERATIONS MANAGER , Uth Healthcare Pvt., Ltd

No,I don't agree with it.The quality of service has to be satisfactory at all times.The way we are judging the customer with our parameters,the customer is also evaluating us with his set of parameters and it depends on our focus on customer and presentation skills that we win a customer.

Mohammad Anan
by Mohammad Anan , tour guide free lance , Travco travel, Misr travel, Wings tours, Highway travel.

You never get a second chance to make a first impression but The answer is that we are not helpless in the face of our first impressions.
They may bubble up from the unconscious - from behind a locked door inside of our brain - but just because something is outside of awareness doesn't mean it's outside of control.

Youssef Khalil
by Youssef Khalil , Customer Service representetive , Sykes

If you know what you do & love it you will be able to show how good you are no matter when but you can make him totally satisfied in the end it all comes with a smile :)

Alimuthuja Mallang
by Alimuthuja Mallang , it support engineer , ITQAN Al Khaleej Computers LLC

Yes For sure the first impression will be the best impression

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