How do you get your whole company to think and breathe customer? (customer oriented)

First, you have to develop appropriate & relevant customer oriented, customer focused, customer centric or customer based policies & strategies. Secondly, introduce the above to employees through employee training & development programmes. Teach them, tutor, mentor & facilitate the employees into welcoming, appreciating, accepting, practising & enjoying these policies & strategies. Thirdly, concentrate on changing their mindset about the above policies & strategies as a result of tutoring & mentoring and ultimately provide a pleasant platform for the employees to practice & enjoy the above policies & strategies.

First thing to do is you will get the satisfaction of the costumer through high quality product, good service and good communication....

To improve customer service:1 - Know the customer's need2 - Follow-up to the client3 - Work to provide new services