How we can describe the duties of customer service agent?

Handle all customer's inquiries, questions and complaints in a very pleasant way that makes the customer leaves with a big smile on his face (satisfied)

agreed with all ..........................

Hi ... If you mean how  we assign the job duties to customer service agent, this should be based on the core of the job description itself ; Providing the ultimate service to the customers, by keeping customers satisfied. And as others have mentioned about the duties, a customer service agent should have the capability to be friendly and enthusiastic about serving the customers in the best way that they become loyal to the business !

1. Provide professional customer service

2. Track and follow-up all customer requests in a timely manner

3. Provide assistance to customers in a very pleasant and friendly manner

4. Maintain broad knowledge of company products and services

5. Answer customer inquiries concerning services, products, billing etc.

6. Build long-term relationship with customers for new business development opportunities