How do you maintain a good relationship with your customers without being too nice, personal, or obvious with them?

First & foremost customers business with your organization should be taken care of without any lag. Customers should be approached on time with precise information (whether verbal or written), they shouldn't be contacted too often unnecessarily. The dates & events important to them should be remebered & celebrated with them. A relationship based on trust should be developed with them.

You treat your customers with kindness as a human and not a part of the job or only a duty, but maintain professionalism to keep the boundary between work and personal. A smile and respectable greeting by name (Mr. Ms. etc) is profession and treats them like they are valued and not just one of many. Asking about their personal life or sharing your life with them appears as a friendship and crosses the border. The respect as an individual is the key. 

If unsure of a situation, think you are meeting a friend of your grandfather for the first time and how you would converse with him. Respectful and courteous, but not too confiding or comfortable. 

A very simple and basic example to build a good relation with your customer is that  we have to talk politely and in a good professional manner and try to use our soft skills to assure customer and try to satisfy him/her with our services and if customer is facing any problem so try to take strong follow ups to resolve his/her issue on priority basis. 

The best thing is to keep to once professional ethics. Doing this, the customer as well as yourself get along well in the customer service relationship. It further helps to avoid conflict of interest and loss of customer. Be as professional as you can. And remember to stick to the rules of your job

It is very good question. First and foremost understand what is the expection of the customer and fullfill it. If not able to fullfill, communicate and set a deadline for completion. Always remain open to feedback and implement those feedbacks if within the organization policy. Remember the dates which holds emotional value to a customer and be a part of their happiness in a small way, by doing this a customer will be emotionally attached with the product of that particular company and will remain loyal. And apart from this always be honest, serve customer with smile, product knowledge, avoid argument...I suppose this should work.

1. Be yourself

2. Be professional

 

agent should be attractive ,honest and professional with great smiley face.

Hi .... Doing your job as it is supposed to be, professionally and complete should gain the trust of a customer. You should have the minimum level of customers relationship attitude. In other words you must be nice but you don't have to be "too nice".

You don't have to be personal or moody, because your job with customers requires to be friendly.

 

Try always to be in the middle; You are working with customers to satisfy them with the services or products that your company provides, so you should be the person who is able to accomplish the task. Away from work, be yourself !

Be prepared under stand his queries and be professional and politely reply to his required query. .

Provide Customer the service without any delays and give customer up to date information as he needs.

I think organisations should focus on their customers journey while they - the customers - receive the service that organisation offers. Customer journey is the steps that customers take during receiving the service such as the way the place is decorated and designed, the employees appearance, etc etc