Total customer satisfaction is measured based on the relationship of _.

Question

A) expected value and total customer benefit

B) perceived performance and expectation

C) advertised outcomes and real outcomes

D) past experience and present experience

E) customer attitude and salesperson's attitude

IMRAN ALI MOHAMMED · Answer

It should be Perceived performance and expectation. Ans.B

Mohamed Hendy · Answer

Perceived performance for sure

Yasser Mahmood · Answer

I will go with option numbered as B.

passant elsherei · Answer

Will go with B) option said it all

DALILA RUSTEAU NELSON MATANO · Answer

E) CUSTOMER ATTITUDE AND SALESPERSONS ATTITUDE

Alex Al Yazouri · Answer

I would say the most accurate answer is

B) perceived performance and expectation

Aditya Rathi · Answer

A) expected value and total customer benefit