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Select one:a. Responding to complaintsb. Handling product returnsc. Providing replacementsd. All of the above
Correct answer is d. All of the above <<<<<<<<<<<<<<>>>>>>>>>>>>>
Answer is D
all the above as all integrated in Cs module responsibilities .
Option (d)- All of the above.
the answer is d. All of the above
a. Responding to complaints
The customer service department plays an important role in the survival and continued functioning of any company. Although there are many different roles that a customer service department plays, two major functions of the department that affect an entire business include public relations and the creation of a positive company culture. The tasks and activities of customer service representatives are directly related to these to major functions.Read more : http://www.ehow.com/info_8420945_two-functions-customer-service-department.html
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