What are the basic 8 principles of quality management?

The above all answers are valuable and having enough informations about8 QM Principles.Thankyou all..

1.
Customer focus; organizations depend on customers for continued existence.2.leadership:leaders provide direction and unit of purpose for organization.3.involvement of people: people at all levels are essence of organization4.process approach: various activities for achieving a common purpose are best implemented when managed as a process.5.
System approach: processes are best managed when intergrated as a system.6.
Factual based decision making: positive decisions are best made through analysis of data.7.Continuals improvement: Continuals improvement should be an integral part of an effective quality management system.8 .
Mutual beneficial supplier relationships: suppliers should be taken as value partners and effective management of suppliers create a win-win situation.

"A quality management principle is a comprehensive and fundamental rule / belief, for leading and operating an organisation, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders".
The eight principles are ..
.1.
Customer-Focused Organisation2.
Leadership3.
Involvement of People4.
Process Approach5.
System Approach to Management6.
Continual Improvement7.
Factual Approach to Decision Making and8.
Mutually Beneficial Supplier Relationships.
Now let us examine the principles in detail.
Principle1 - Customer-Focused Organisation : "Organisations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations".
Steps in application of this principle are ...1.
Understand customer needs and expectations for products, delivery, price, dependability, etc.2.
Ensure a balanced approach among customers and other stake holders (owners, people, suppliers, local communities and society at large) needs and expectations.3.
Communicate these needs and expectations throughout the organisation4.
Measure customer satisfaction & act on results, and5.
Manage customer relationships.
Principle2 - Leadership : "Leaders establish unity of purpose and direction of the organisation.
They should create and maintain the internal environment in which people can become fully involved in achieving the organisation's objectives." Steps in application of this principle are ...1.
Be proactive and lead by example2.
Understand and respond to changes in the external environment.3.
Consider the needs of all stake holders including customers, owners, people, suppliers, local communities and society at large4.
Establish a clear vision of the organisation's future.5.
Establish shared values and ethical role models at all levels of the organisation.6.
Build trust and eliminate fear.7.
Provide people with the required resources and freedom to act with responsibility and accountability.8.
Inspire, encourage and recognise people's contributions.9.
Promote open and honest communication.10.
Educate, train and coach people.11.
Set challenging goals and targets,12.
Implement a strategy to achieve these goals and targets.
Principle3 - Involvement of People : "People at all levels are the essence of an organisation and their full involvement enables their abilities to be used for the organisation's benefit".
Steps in application of this principle are...1.
Accept ownership and responsibility to solve problems.2.
Actively seek opportunities to make improvements, and enhance competencies, knowledge and experience.3.
Freely share knowledge & experience in teams.4.
Focus on the creation of value for customers.5.
Be innovative in furthering the organisation’s objectives.6.
Improve the way of representing the organisation to customers, local communities and society at large.7.
Help people derive satisfaction from their work,8.
Make people enthusiastic and proud to be part of the organisation.
Principle4 - Process Approach : "A desired result is achieved more efficiently when related resources and activities are managed as a process." Steps in application of this principle are ...1.
Define the process to achieve the desired result.2.
Identify and measure the inputs and outputs of the process.3.
Identify the interfaces of the process with the functions of the organisation.4.
Evaluate possible risks, consequences and impacts of processes on customers, suppliers and other stake holders of the process.5.
Establish clear responsibility, authority, and accountability for managing the process.6.
Identify internal and external customers, suppliers and other stake holders of the process,7.
When designing processes, consider process steps, activities, flows, control measures, training needs, equipment, methods, information, materials and other resources to achieve the desired result.
Principle5 - System Approach to Management : "Identifying, understanding and managing a system of interrelated processes for a given objective improves the organisation's effectiveness and efficiency." Steps in application of this principle are ...1.
Define the system by identifying or developing the processes that affect a given objective.2.
Structure the system to achieve the objective in the most efficient way.3.
Understand the interdependencies among the processes of the system.4.
Continually improve the system through measurement and evaluation,5.
Estimate the resource requirements and establish resource constraints prior to action.
Principle6 - Continual Improvement : "Continual improvement should be a permanent objective of the organisation." Steps in application of this principle are ...1.
Make continual improvement of products, processes and systems an objective for every individual in the organisation.2.
Apply the basic improvement concepts of incremental improvement and breakthrough improvement.3.
Use periodic assessments against established criteria of excellence to identify areas for potential improvement.4.
Continually improve the efficiency and effectiveness of all processes5.
Promote prevention based activities.6.
Provide every member of the organisation with appropriate education and training, on the methods and tools of continual improvement such as the Plan-Do-Check-Act cycle , problem solving , process re-engineering, and process innovation.7.
Establish measures and goals to guide and track improvements,8.
Recognise improvements.
Principle7 - Factual Approach to Decision Making : "Effective decisions are based on the analysis of data and information." Steps in application of this principle are ...1.
Take measurements and collect data and information relevant to the objective.2.
Ensure that the data and information are sufficiently accurate, reliable and accessible.3.
Analyse the data and information using valid methods.4.
Understand the value of appropriate statistical techniques,5.
Make decisions and take action based on the results of logical analysis balanced with experience and intuition.
Principle8 - Mutually Beneficial Supplier Relationships : "An organisation and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value." Steps in application of this principle are ...1.
Identify and select key suppliers.2.
Establish supplier relationships that balance short-term gains with long-term considerations for the organisation and society at large.3.
Create clear and open communications.4.
Initiate joint development and improvement of products and processes.5.
Jointly establish a clear understanding of customers' needs.6.
Share information and future plans,7.
Recognise supplier improvements and achievements.

1 - Customer focused organisation Organisations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations2 - Leadership Leaders establish unity of purpose and direction.
They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives3 - Involvement of people People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.4 - Process approach A desired result is achieved more efficiently when activities and related resources are managed as a process.5 - System approach to management Identifying, understanding and managing a system of interrelated processes as a system contributes to the organisation's effectiveness and efficiency in achieving its objectives.6 - Continual improvement Continual improvement of the organization's overall performance should be a permanent objective of the organization.7 - Factual approach to decision making Effective decisions are based on the analysis of data and information.8 - Mutually beneficial supplier relationships An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

The eight principles are ...1.
Customer-Focused Organisation2.
Leadership3.
Involvement of People4.
Process Approach5.
System Approach to Management6.
Continual Improvement7.
Factual Approach to Decision Making and8.
Mutually Beneficial Supplier Relationships.

1- Customer focused organization
2- Leadership
3- Involvement of people
4- Process approach
5- System approach to management
6- Continual improvement
7- Factual approach to decision making
8- Mutually beneficial supplier relationships

As per the new standard ISO:, the following are7 QMS Principles:

— customer focus;

— leadership;

— engagement of people;

— process approach;

— improvement;

— evidence-based decision making;

— relationship management

The eight principles are ...1.
Customer-Focused Organisation2.
Leadership3.
Involvement of People4.
Process Approach5.
System Approach to Management6.
Continual Improvement7.
Factual Approach to Decision Making and8.
Mutually Beneficial Supplier Relationships.

 

The Quality of Management System control 

1. quality policy 
2. Quality objectives
3. Quality manual
4. Organizational Structure and responsibilities  
5. Data Management 
6. Processes - including purchasing
7. Product quality leading and customer satisfaction.
8. continuous Improvement, correction and preventive producer/ quality instrument and documentation.

for More info you visit here    https://en.wikipedia.org/wiki/Quality_management_system

Quality is now not meeting customer expectations but customer dreams.....

1.
Six Sigma Management Guide Six Sigma is a business management strategy for improving the operational performance of a business by eliminating variability and waste.
Popularized by jack Welch at General Electric, the philosophy takes a data-driven, methodological approach to eliminating defects with the aim of reaching six standard deviations from the desired target of quality.
If you are considering restructuring your management style as a means of improving quality, you should consider the Six Sigma management style.
This guide includes the fundamental objectives and how to calculate the cost and savings of Six Sigma quality.2.
Six Sigma Template Six Sigma is a highly structured approach to process improvement through strategy and discipline.
If you are convinced that the Six Sigma management style will work for your business, this template is customizable for your specific needs.
It is designed to reduce defects, lower costs and improve customer satisfaction.3.
Six Sigma Program Example You now understand Six Sigma management and how to implement it.
But if you would like to see an example of its practical use in business this specific example is for the manufacturing industry.
It can be adapted to your business.4.
Total Quality Management Guide Total Quality Management is a set of practices put in place throughout a company that are geared to ensure the organization consistently meets or exceeds customer requirements.
TQM places strong focus on process measurement and controls as means of continuous improvement.
This Total Quality Management Guide discusses the primary elements of quality management, and includes chart, graphs, and tools to assist a company with setting up a program of quality management.5.
Quality Management Presentation When you have determined what approach you will take for quality management you will have to educate and train your staff about new processes to improve performance.
This Quality Management Presentation can be used to educate and implement the essentials of quality, as well as the discipline of quality management, into their daily work routines.
The presentation provides an outline for quality in general, quality and business needs, principles for a quality system, and principles for quality management.6.
Quality Manager Job Description If improving quality is a larger responsibility than you thought, it may be time to hire a Quality Manager.
The job of a Quality Manager can encompass many different roles from managing day-to-day production activities to training engineers and operators to being the liaison to customers and suppliers.
Use the Quality Manager Job Description to outline the position by listing key job tasks and specifications for the position customized to what your business requires.7.
Equipment Maintenance Log Improving quality doesn't always require a full scale restructuring of your management style or hiring an additional person to oversee quality.
Small changes such as improved documentation can significantly affect quality.
One example is keeping track of the condition of your equipment to ensure top performance and output.
This Equipment Maintenance Log provides a comprehensive spreadsheet for tracking equipment maintenance records by equipment type, model number, serial number, and location.8.
The Preventive Corrective-Action Report It's great to have a paper trail to track and fix mistakes.
It's much better to have a form that helps fix the process so mistakes don't get made in the first place.
Although the form's immediate purpose is to provide a mechanism for recording and correcting "non conformance's" (read: screw-ups), it has another, more important role: exposing the root causes of recurring problems.9.
The Smart Vendor Audit Checklist When your business depends on vendors to produce your products or as an intricate part of a process you want to make sure you hire the best.
If you are not sure how to evaluate a potential supplier, the supplier audit form is designed to help your company recruit the best vendors.10.
Packing List Order Form Again, documentation and checklists are staples of quality management.
For example, each item on this packing list is important in terms of quality customer service and reduced costs.
Shipping the wrong quantity or type of a product affects your inventory, while returns or inaccurate weight information can cost you more in shipping.
A proper packing list is probably one of the easiest ways to improve quality and reduce waste.
(http://www.inc.com/guides/2010/09/10-quality-management-tools.html)