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What is meant by "Mapping your Customer Journey" and "Pre & Post Call Analysis"?

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Question added by ALAMGEER HUSSAIN HASHMI , REGIONAL SALES & OPERATIONS MANAGER , Uth Healthcare Pvt., Ltd
Date Posted: 2015/03/11
suresh sun
by suresh sun , EXECUTIVE AND CUSTOMER HANDLING , sutherland,HCL,OMEGA HEALTH CARE,AVHC,

Its in the Question itself the answer hides "Customer Satisfaction and Trust".

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