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I think D: because the customer is waiting on his product
Sorry, I don't have any idea about the question or may be didn't understand it
C)Many customer transactions, involving limited contact time.
not clear about the question
Being in the service industry, I would say
D)High-contact organisations where customers spend a considerable time in the service process
but it could be
C)Many customer transactions, involving limited contact time
The answer is
Best regards
a. the right answer...........................
Option C and D, ... preferred is when c) resolving a problem with in48 hours, however d) as a customer could be requiring these services for a long term, since yearly or even longer service contracts with preventive maintained and2-4 on site visits per year could be involved ... all depending on the customer and it's needs
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