Service shops are characterised as which of the following?

My answer will be option C)Many customer transactions, involving limited contact time <<<<<<<<

I think D: because the customer is waiting on his product

Sorry, I don't have any idea about the question or may be didn't understand it 

C)Many customer transactions, involving limited contact time.

It could be d. But my choice would be:

C)Many customer transactions, involving limited contact time

I agree with Mr.Walf

Thanks

not clear about the question

Being in the service industry, I would say

D)High-contact organisations where customers spend a considerable time in the service process

but it could be

C)Many customer transactions, involving limited contact time

The answer is

A)Some customer contact, a degree of customization and some staff discretion

Best regards

a. the right answer...........................

Option C and D, ... preferred is when c) resolving a problem with in48 hours, however d) as a customer could be requiring these services for a long term, since yearly or even longer service contracts with preventive maintained and2-4 on site visits per year could be involved ... all depending on the customer and it's needs