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Be careful and never try to sell him more than he needs, achieving your target once can also mean losing a customer for ever.
First of all make sure you work for the organization that you share the same vision. Second of all fall in love with the products or services you are sharing with the customers, so that you can feel what they feel about them. Be honest with yourself, and satisfy your career state of mind. Respect the customer and be emphatic with him more than you do with your company direct boss or chairman.Engage in feedback for the good of your product or service.Listen carefully to your customer, understand his needs.
Understand your customer and clearly identify their needs. Know what they perceive to be good service and know what they will call bad service. Ensure your operating model and strategy do not provide anything regarded as bead service. Ensure your touch points are seamless and easy for the customer to use. Ensure you listen to the "voice of the customer" regularly and adjust your operational plans to cater for any changes that may be caused by shifts in the market place or emergency of a strong competitor.
Know the market you are operating in and know what your competitors are doing to acquire and lose customers. Ensure Customer Experience is a key metric in your balanced scorecard.
Encourage the right behaviours by all your staff and reward individuals and teams for delivering what is quantifiable good service.
First, Reliability of the products or services you are delivering to customers that is called Development of customer Relationship, Secondly you need to maintain the relationship using interactive & communication skills. Follow up calls, Emails, Gifts on different occasions etc. thats all important to increase the loyalty of the customers.
Building reputation in the market by responding to each and every existing customers individually.
The1st to be honest with him and taking to him not like a sales man be a friend to have the trust and show his that he will be satisfied >
DON'T GIVE FALSE INFORMATION AND THERE BY CREATE A TRUST FOR LIFE TIME. DO NOT BE TARGET ACHIEVER FOR ONE MONTH BUT FOR LONG TIME WHICH IS POSSIBLE ONLY BY TRUST AND TRUST LEADS TO GOOD RELATION AND FRIENDSHIP FOR EVER AND BENEFITS THE COMPANY.
Trust, transparancy and mutual benefit
Listen to their queries and provide a satisfactory solutions within a stipulated time
